At Growing Grocery, your satisfaction is our priority! 🛒 If you're not 100% happy with your order, we’re here to make it right. Please review our return and refund policy below:
You can return most items within 10 days of delivery.
To qualify, items must be:
📦 Unopened and in original condition
🛍️ In original packaging (if applicable)
🚫 Not marked as non-returnable (e.g. perishable or personalized items)
For health & safety reasons, the following cannot be returned:
Opened or used items
Personalized/custom-made products
Gift cards or vouchers
To start a return:
📧 Contact our customer support at [insert contact email/phone]
📄 Include your order number and reason for the return
📝 Note: Return shipping costs are the customer’s responsibility unless we made a mistake (wrong or damaged item).
After we receive and inspect the item, we’ll notify you of approval or rejection.
✅ If approved, a refund will be processed to your original payment method within 7–10 business days
🚚 Shipping fees are non-refundable
⚠️ A restocking fee may apply in some cases
Received a damaged or incorrect item? No worries!
We’ll gladly send a replacement. Just contact us within 7 days of receiving your order.
If your items arrived damaged or defective, please reach out to us immediately at [insert contact email/phone].
We’ll arrange a refund or replacement based on your preference.
We’re here to help with any return, refund, or exchange questions!
📬 Reach us at [insert your contact info] – our friendly support team is ready to assist 💚
